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Terms & Conditions

A legal disclaimer

© 2025 Tippy Paws. All rights reserved. Tippy Paws operates a dropshipping model. Product images are for illustration only. Delivery times are estimates. See our full Terms & Conditions and Disclaimer for details

Terms & Conditions 
 

Terms and Conditions

Last updated: 6th November 2025

Welcome to Tippy Paws (“we”, “us”, “our”).
These Terms and Conditions (“Terms”) govern your use of our website tippypaws.co.uk, and any purchases made through it.
By accessing our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.

 

1. General Information

Tippy Paws is a UK-based online retailer specialising in pet supplies.

We operate as a dropshipping business, which means products are shipped directly from our suppliers to you.

If you have any questions, please contact us at info@tippypaws.co.uk.

 

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use or enjoyment of the site.
We reserve the right to suspend or terminate access if these terms are violated.

 

3. Products and Availability

We make every effort to ensure product descriptions, images, and prices are accurate. However, occasional errors may occur.

We reserve the right to modify or discontinue products at any time without notice.

If a product becomes unavailable after you place an order, we will notify you and issue a full refund.

 

4. Prices and Payment

All prices are listed in GBP (£) and include VAT where applicable.

Payments are processed securely via our authorised payment partners.

We are not responsible for delays or issues caused by third-party payment processors.

 

5. Shipping and Delivery

Orders are usually processed within 1–3 business days and delivered within 7–14 business days (UK) or 7–21 business days (international).

Delivery times are estimates and may vary due to supplier, customs, or courier delays.

We are not liable for any loss or damage resulting from delivery delays or items lost in transit caused by third parties.

Risk in the goods passes to you once the order has been dispatched.

For full details, please see our Shipping Policy.

 

6. Customs, Duties, and Taxes

For international orders, you are responsible for any customs duties, taxes, or import fees that may apply in your country.
We are not liable for these additional charges or for any delays caused by customs clearance.

 

7. Returns and Refunds

We want you to be satisfied with your purchase.
If you receive a damaged or faulty product, please contact us within 14 days of delivery.
For more details, please refer to our Returns & Refund Policy.

We reserve the right to refuse refunds or replacements if:

  • The product has been used or damaged after delivery.

  • The return request is made outside the specified time frame.

  • The issue is due to circumstances beyond our control (e.g., courier delays).

 

8. Limitation of Liability

To the fullest extent permitted by law:

  • We are not responsible for any indirect, incidental, or consequential losses, including delays, loss of income, data, or business opportunities.

  • Our total liability for any claim relating to your order shall not exceed the total amount paid for that order.

  • We are not liable for events beyond our reasonable control, including but not limited to supplier delays, customs processing, natural disasters, or strikes.

Nothing in these Terms limits your statutory rights under UK consumer law.

 

9. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Tippy Paws or our licensors.
You may not reproduce, distribute, or use any part of our site content without our written permission.

 

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

11. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website, and the “Last Updated” date at the top will reflect any changes.

 

12. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:
📧 info@tippypaws.co.uk

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